Support & FAQ


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Self-service

It’s easy to cancel or make changes to your booking directly at My bookings.

If you have questions related to the camping please see the marina specific information at My bookings. Most other questions can be found in our FAQ.

If you can’t find what you’re looking for please contact our support.

Support

We are very happy to see that you’re using campingspot.com and hope to be able to serve you in order to make your camping experience the best possible. If you need any assistance please call us on +46 (0)8-10 19 91.

Support opening hours are Monday - Sunday 9 AM to 7 PM CEST.

Our goal is to always be reachable. If you want contact us outside our opening hours we can always be reached at . We reply as soon as possible and always within 24 hours. If you want to list your camping on Campingspot, contact us regarding marketing opportunities or other partnerships we will be very happy to receive your email at .

Thank you for allowing us the opportunity to assist you!

– Team Campingspot

FAQ

How to book a camping spot?

Book your camping spot following these easy steps:

  1. Choose which camping to visit
  2. If asked, choose book to pre-book and pay if you already arrived
  3. Choose a spot and the duration of your stay
  4. Choose extras such as cancellation insurance and electricity
  5. Pay through our secure payment gateway

Once the reservation and payment are completed you will receive a confirmation email. It helps you to remember your reservation and to find your spot upon arrival. You can view your upcoming bookings on the My bookings-page at any time.

Can I book with arrival today?

Yes, you can book up until 10:00 AM local camping time with arrival the same day. If your arrival is not today you’re free to place your booking at any hour, day or night. Unbooked spots are handled by the camping and are used as drop-in berths.

Can I pay on arrival?

Several campings offer payment through Campingspot. In order to pay for a spot you’re already arrived at please visit the campings’s page on campingspot.com and choose "Pay". From there you can pay just as you would with a booking, independently of what time it is. Remember that you must have already arrived at the berth you’re paying for before paying.

What happens if my payment doesn’t go through?

When you click Proceed to payment, the system automatically reserves your chosen spot and waits for a signal that the payment is successful. If the payment does not go through, the spot will be made available to other guests after 30 minutes. If you experience difficulties while paying for your spot please check that your card is valid for online purchases. You might need an authenticate against your bank, or you might need to enable your card for foreign charges. If you are still experiencing problems please contact our support!

When do I need to checkout from my spot?

Checkout must be completed by 12:00 PM (noon in, local camping time) or sooner. Please speak to the camping master if you need to stay longer. They can help you find another spot.

What time can I arrive?

Whenever you want after 12:00 PM (noon in, local camping time). Remember that you’re required to contact the camping if you think that you will be arriving later than 6 PM. You can find the camping’s contact details in the booking confirmation email and on the My bookings-page.

How do I cancel my booking?

When booking, you’ve offered the option to purchase cancellation insurance. With cancellation insurance you can cancel your booking if the cancellation is be made before 12 PM (noon in, local camping time) the day before arrival or in other words, 24h before earliest check-in. With cancellation insurance it’s easy to cancel the booking at My bookings.

Can arrival date be changed?

If you’ve opted to purchase cancellation insurance you can change the arrival date up to 24 hours prior to check-in. When you change the arrival date, all days in the booking are moved to match, or in other words the booking doesn’t change length. Changing arrival requires that there are available spots within the same price list on the new date(s). If your current spot is not available during the new dates you will be asked to choose to you accept one or several other spots. The new dates must be within the camping’s current opening period, in most cases this means that a booking can’t be re-booked to the next season. With cancellation insurance it’s easy to change arrival date at My bookings.

Can I change the length of my booking?

If you’ve opted to purchase cancellation insurance you can cancel individual nights up to 24 hours prior to check-in. You can cancel from the start and from the end of the booking, or in other words, all remaining nights must be consecutive. With cancellation insurance it’s easy to cancel individual nights at My bookings.

Can I change spot?

If you’ve opted to purchase cancellation insurance you can change berth up to 24 hours prior to check-in. You can choose any available spot within the same price list. With cancellation insurance it’s easy to change berth at My bookings.

Can I change to another camping?

Unfortunately a booking can’t be moved from one marina to another. If you’ve purchased cancellation insurance you can cancel the booking and and make a new booking at a Campingspot-marina of your choice.

Is there a Campingspot app?

We’ve designed Campingspot to work great on your mobile phone browser, on both Android, iOS and iPadOS. If you encounter any problems on your device please let us know!

Why do I need to sign up?

By saving your contact and vehicle details it’s easy to make new bookings without needing to re-enter them every time. A Campingspot-account also allows you to view your booking details and if you’ve chosen to purchase cancellation insurance, make changes or cancel the booking. We take our Privacy policy very seriously and we will never share your personal information with anyone but the marina where you’re staying. You can request to be forgotten at any point.

Can I make changes to my booking?

Yes, if you’ve purchased the cancellation insurance and you make the changes 24 for hours before arrival. To make changes visit My bookings.

How close to arrival can I make changes to my booking?

If you’ve purchased cancelation insurance you can cancel or make changes to your booking up to 24 hours before earliest arrival. Or in other words, before 12 PM noon in the campings’s local time zone the day before arrival.